Contact Us
Our dedicated support team operates around the clock to assist players across Canada with account inquiries, technical issues, responsible gaming resources, and regulatory compliance questions. We maintain strict confidentiality and adhere to all provincial gaming regulations while processing your requests efficiently.
Primary Communication Channels
Players may reach our multilingual support staff through multiple platforms designed for convenience and accessibility. Response times vary by channel, with live chat providing immediate assistance during peak hours. All communications are monitored for security and service quality purposes in accordance with Canadian privacy legislation.
- Live chat support available 24/7 for urgent account matters
- Email correspondence at [email protected] for detailed inquiries
- Telephone support at 1-844-762-4891 (EST) for complex account issues
- Document submission portal for identity verification and withdrawal requests
Support Departments and Response Standards
Different inquiry types route to specialized teams ensuring expert handling. Account management queries typically receive responses within two hours via chat or six hours via email. Technical issues and payment concerns prioritize urgency accordingly.
- Account Services manages registrations, limits, and personal information updates
- Payment Support resolves deposit, withdrawal, and transaction discrepancies
- Responsible Gaming Team provides self-exclusion assistance and gambling harm resources
- Compliance Department addresses regulatory inquiries and dispute escalations
Last updated: January 15, 2026